Privacy Policy

Who we are

Clean Team Cleaning Services Pty Ltd (ABN 58 632 370 202) of 3/18 Cavenagh Street, Darwin City NT 0800 (“we”, “us”, “our”). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect personal information you provide when you request a quote, make a booking, or contact us, including:

• Your name, phone number, and email address
• The address of the property to be cleaned and access instructions
• Booking details such as service type, dates, and any special requirements
• Payment-related details needed to invoice you
• For NDIS-funded cleans: your NDIS participant details, plan manager or support coordinator contact details, and any service requirements relevant to delivering your supports

Some of this information (such as NDIS-related details) may be sensitive information. We only collect it with your consent and only where it is reasonably necessary to provide our services.

Why we collect it

We collect and use your personal information to:

• Provide quotes, schedule cleans, and deliver our cleaning services
• Communicate with you about your bookings, including SMS reminders and tracking links
• Invoice you (or your plan manager, for plan-managed NDIS participants)
• Respond to your enquiries, feedback, and complaints
• Meet our legal and record-keeping obligations

How we store your information

Your information is stored in our booking and dispatch system, which uses Supabase, a secure cloud database platform. Access is restricted to staff who need it to schedule and deliver your clean. Our customers are located in Australia; cloud infrastructure providers we use may store or process data on servers located outside Australia. We take reasonable steps to ensure any such providers protect your information to standards consistent with the APPs.

Who we share it with

We do not sell your personal information. We only disclose it:

• To our cleaning staff assigned to your booking (name, address, and job details only)
• To your NDIS plan manager or support coordinator, where required for invoicing your supports
• To service providers that help us operate (such as SMS delivery and cloud hosting providers)
• Where required or authorised by law

Tracking links

When we send you a live tracking link for your clean, that page shows only your first name and approximate cleaner location, and the link expires after your booking day. Access to tracking pages is logged.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by emailing shahdeewash@gmail.com. We will respond within a reasonable period. There is no charge for making a request.

Complaints

If you believe we have mishandled your personal information, please contact us first at shahdeewash@gmail.com or on 0451 131 027 and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown above.