Terms of Service
Last updated: 5 July 2026
1. About these terms
These terms apply to cleaning services provided by Clean Team Cleaning Services Pty Ltd (ABN 58 632 370 202) (“we”, “us”, “our”). By making a booking you agree to these terms. Nothing in these terms excludes, restricts, or modifies any consumer guarantee or right you have under the Australian Consumer Law.
2. Quotes
Online and phone quotes are estimates based on the information you provide about your property and the service requested. If the property's condition or size differs materially from what was described, we may adjust the price — we will tell you before starting any additional work. Quotes are valid for 30 days unless stated otherwise.
3. Cancellations and rescheduling
You can cancel or reschedule free of charge with at least 24 hours' notice before your scheduled start time. Cancellations with less than 24 hours' notice, or where our team cannot access the property at the scheduled time, may incur a call-out fee of up to 50% of the booked service price. We will always try to reschedule rather than charge where we reasonably can.
4. Payment and deposits
Payment is due on completion of the service unless we agree otherwise in writing. For some bookings (such as end-of-lease cleans) we may ask for a deposit to secure the booking; any deposit is applied to your final invoice. For plan-managed NDIS participants, we invoice your plan manager directly. Overdue invoices may be suspended from further bookings until settled.
5. Our service guarantee
If you are not satisfied with any part of your clean, tell us within 24 hours of completion and we will return to re-clean the affected areas at no extra charge.
6. Access, safety, and your responsibilities
You must provide safe access to the property (including keys, codes, or someone present) and tell us about any hazards, fragile items, or special requirements before the clean. We may decline or stop work where conditions are unsafe for our team.
7. Liability
We carry insurance and take care in your home or premises. If we damage something, tell us within 48 hours and we will repair, replace, or compensate you for the item. To the maximum extent permitted by law (and subject always to the Australian Consumer Law), our total liability for any claim arising out of a service is limited to the greater of the amount you paid for that service or the cost of supplying that service again. We are not liable for pre-existing damage, normal wear and tear, or indirect or consequential loss.
8. Governing law
These terms are governed by the laws of the Northern Territory of Australia, and you and we submit to the non-exclusive jurisdiction of the courts of the Northern Territory.
9. Contact
Questions about these terms? Call us on 0451 131 027 or email shahdeewash@gmail.com.